Can I return something?

Unforuntately no, please see shipping and returns for further details.

Can I cancel my order?

Yes! Please contact me before your item has been shipped to cancel your order. If the item has already been shipped there is nothing I can do.

Who is your manufacturer?

Sorry, that is confidential.

What does a flawed or B grade mean?

Please view my Pin Grading Policy.

What programs do you use?

Affinity Designer and Affinity Photo

Will X be restocked?

All my pins will be restocked unless stated otherwise on the listing. I do not know when certain pins will be restocked. Please do not ask, thank you. If you do not see the listing that means the pin will no longer be restocked.

When will X Owl be available in your shop?

Patreon pins are now exclusive to only Patreon. Please visit Patreon for more information.

Where is my order?

I do not know. The postal system is a third party I cannot control. Please contact your local post office for any late deliveries. For more information please visit the Shipping & Returns page.

Can you make me a pin?

No, sorry.

How do I contact you?

Please contact me at utterlymagical [at] gmail [dot] com for any inquiries regarding your order or questions not answered here. Please do not message me on Instagram, Facebook, Twitter or any other social media. I will not answer any questions regarding your order. Thank you.

Can I use your Pin Grading Policy on my website?

Yes, if you please credit me. Thank you.

Do you do wholesale?

Yes, please contact me at utterlymagical [at] gmail [dot] com for inquries.

Can you combine shipping?

Yes. If you made multiple orders I will combine shipping for you and refund any differences. If I do not issue a refund it means the parcel weight has exceeded the weight value for mailing. I will email you in regards to this. Thank you.