Can I return something?
Unforuntately no, please see shipping and returns for further details.
Can I cancel my order?
Yes! Please contact me before your item has been shipped to cancel your order. If the item has already been shipped there is nothing I can do.
Who is your manufacturer?
Sorry, that is confidential.
What does a flawed or B grade mean?
Please view my Pin Grading Policy.
What programs do you use?
Will X be restocked?
All my pins will be restocked unless stated otherwise on the listing. I do not know when certain pins will be restocked. Please do not ask, thank you.
When will X Owl be available in your shop?
Patreon pins are now exclusive to only Patreon. Please visit Patreon for more information.
Where is my order?
I do not know. The postal system is a third party I cannot control. Please contact your local post office for any late deliveries. For more information please visit the Shipping & Returns page.
Can you make me a pin?
How do I contact you?
Please contact me at utterlymagical [at] gmail [dot] com for any inquiries regarding your order or questions not answered here. Please do not message me on Instagram, Facebook, Twitter or any other social media. I will not answer any questions regarding your order. Thank you.
Can I use your Pin Grading Policy on my website?
Yes, if you please credit me. Thank you.
Do you do wholesale?
Yes, please contact me at utterlymagical [at] gmail [dot] com for inquries.
Can you combine shipping?
Yes. If you made multiple orders I will combine shipping for you and refund any differences. If I do not issue a refund it means the parcel weight has exceeded the weight value for mailing. I will email you in regards to this. Thank you.